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Title: The design with intent method: A design tool for influencing user behaviour
Authors: Lockton, D
Harrison, DJ
Stanton, NA
Keywords: Product design;Interaction design;User behaviour;Methods
Issue Date: 2010
Publisher: Elsevier
Citation: Applied Ergonomics 41(3): 382-392, May 2010
Abstract: Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process.
Description: The official published version can be found at the link below.
ISSN: 0003-6870
Appears in Collections:Design
Dept of Design Research Papers

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