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Title: Evaluating global e-government sites: A view using web diagnostics tools
Authors: Choudrie, J
Ghinea, G
Weerakkody, V
Keywords: e-government;Accessibility;Quality;Privacy
Issue Date: 2004
Publisher: Academic Conferences International
Citation: Electronic Journal of e-Government, 2(2): 105 - 114, Aug 2004
Abstract: Several governments across the world have embraced the digital revolution and continue to take advantage of the information and communication facilities offered by the Internet to offer public services. Conversely, citizens’ awareness and expectations of Internet based online-public-services have also increased in recent times. Although the numbers of the different national e-Government web portals have rapidly increased in the last three years, the success of these portals will largely depend on their accessibility, quality and privacy. This paper reports the results of an evaluative study of a cross-section of e-Government portals from these three perspectives, using a common set of performance metrics and Web diagnostic engines. Results show that not only are there wide variations in the spectrum of information and services provided by these portals, but that significant work still needs to be undertaken in order to make the portals examples of ‘best practice’ e-Government services.
Description: This is the post-print version of the Article. The official published version can be accessed from the link below - Copyright @ 2004 The Authors
ISSN: 1479-439X
Appears in Collections:Publications
Computer Science
Dept of Computer Science Research Papers

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