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Title: | From boundary spanning to creolization: A study of Chinese software and services outsourcing vendors |
Authors: | Abbott, P Zheng, Y Du, R Willcocks, L |
Keywords: | Offshoring;Cross-cultural collaboration;Creolization;Boundary spanning;Cultural hybridity;China |
Issue Date: | 2013 |
Publisher: | Elsevier |
Citation: | Journal of Strategic Information Systems, 22(2), 121 - 136, 2013 |
Abstract: | In achieving success in global sourcing arrangements, the role of a cultural liaison, boundary spanner or transnational intermediary is frequently highlighted as being critical. This paper critiques, builds upon and synthesizes relevant streams of ideas in relation to boundary-spanning and cross-cultural management across a number of disciplines, and constructs a multi-layered creolization framework, encompassing processes at the individual, intra- and inter-organizational and inter-national levels which, we argue, are entangled and interrelated. Viewed as a vital and innovative phenomenon, creolization embodies the interactive, contentious and creative processes of network expansion, mutual sensemaking, cultural hybridity and identity multiplicity. Qualitative empirical data from the software and services outsourcing industry in Northwest China is used to demonstrate the complexity of cross-cultural practices in offshore collaborations and illustrate creolization processes. Potentials for theoretical development are outlined and implications for cross-cultural practices are discussed. |
Description: | This is the post-print (final draft post-refereeing) version of the final published paper that is available from the link below. Copyright @ 2013 Elsevier B.V. This paper was awarded Journal of Strategic Information Systems Best Paper Award 2013. |
URI: | http://www.sciencedirect.com/science/article/pii/S096386871300036X http://bura.brunel.ac.uk/handle/2438/8016 |
DOI: | http://dx.doi.org/10.1016/j.jsis.2013.02.002 |
ISSN: | 0963-8687 |
Appears in Collections: | Publications Computer Science Dept of Computer Science Research Papers |
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