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http://bura.brunel.ac.uk/handle/2438/8438
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DC Field | Value | Language |
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dc.contributor.author | Tsohou, A | - |
dc.contributor.author | Lee, H | - |
dc.contributor.author | Irani, Z | - |
dc.contributor.author | Weerakkody, V | - |
dc.contributor.author | Osman, I | - |
dc.contributor.author | Latif, AA | - |
dc.contributor.author | Medeni, T | - |
dc.date.accessioned | 2014-05-19T09:52:59Z | - |
dc.date.available | 2014-05-19T09:52:59Z | - |
dc.date.issued | 2012 | - |
dc.identifier.citation | Mediterranean & Middle Eastern Conference on Information Systems (EMCIS 12), Munich, Germany, 2012 | en_US |
dc.identifier.isbn | 978-1-908549-03-7 | - |
dc.identifier.uri | http://bura.brunel.ac.uk/handle/2438/8438 | - |
dc.description.abstract | Evaluating and optimizing e-government services is imperative for governments especially due to the capacity of e-services to transform public administrations and assist the interactions of governments with citizens, businesses and other government agencies. Existing widely applied evaluation approaches neglect to incorporate citizens’ satisfaction measures. Several citizen satisfaction models and indicators have been suggested in academia; however a reference process model that can assist practitioners to apply these performance measures is missing. In this paper we draw upon the evaluation approach proposed by the EU funded project CEES and propose a reference process model that captures re-usable practices for e-government evaluation from a citizens’ perspective. The novelty of the proposed approach is that using DEA for evaluating the e-services the assessment results in suggestions for strategic improvement of the e-services. | en_US |
dc.description.sponsorship | EU FP7 Marie Curie People Project “CEES - Citizen oriented Evaluation of E-Government Systems” (reference IAPP-2008-230658) | en_US |
dc.language.iso | en | en_US |
dc.publisher | Brunel University | en_US |
dc.subject | Reference process model | en_US |
dc.subject | Evaluation | en_US |
dc.subject | E-services | en_US |
dc.subject | Public administration | en_US |
dc.title | Evaluating e-Government services from a citizens' prespective: A reference process model | en_US |
dc.type | Article | en_US |
pubs.organisational-data | /Brunel | - |
pubs.organisational-data | /Brunel/Brunel Active Staff | - |
pubs.organisational-data | /Brunel/Brunel Active Staff/Brunel Business School | - |
pubs.organisational-data | /Brunel/Brunel Active Staff/Brunel Business School/Business | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/Brunel Business School - URCs and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/Brunel Business School - URCs and Groups/Centre for Research into Entrepreneurship, International Business and Innovation in Emerging Markets | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Arts - URCs and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Arts - URCs and Groups/Brunel Centre for Contemporary Writing | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups/Brunel Institute for Ageing Studies | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups/Brunel Institute of Cancer Genetics and Pharmacogenomics | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Health Sciences and Social Care - URCs and Groups/Centre for Systems and Synthetic Biology | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Information Systems, Computing and Mathematics - URCs and Groups | - |
pubs.organisational-data | /Brunel/University Research Centres and Groups/School of Information Systems, Computing and Mathematics - URCs and Groups/Multidisclipary Assessment of Technology Centre for Healthcare (MATCH) | - |
Appears in Collections: | Business and Management Publications Brunel Business School Research Papers |
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Fulltext.pdf | 302.45 kB | Adobe PDF | View/Open |
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