Please use this identifier to cite or link to this item:
Title: The effective implementation of total quality management and leadership in Saudi universities: A review and framework to enhancing HE strategy
Authors: Aldaweesh, M
Al-Karaghouli, W
Gallear, D
Keywords: Total quality management (TQM);Improvement;Leadership;Universities;Saudi Arabia;Higher education HE
Issue Date: 2013
Publisher: Brunel University
Citation: European, Mediterranean & Middle Eastern Conference on Information Systems (EMCIS 13), Windsor, United Kingdom, 2013
Abstract: The purpose of this paper is to investigate the implementation of Total Quality Management (TQM) and the best relevant leadership practice in order to improve quality and ranking of Saudi Arabian universities. Many universities and colleges around the world have applied TQM as a tool to enhance the quality of higher education. Due to the increase of recent competition in higher education industry (HE) (e.g., expansion of new universities and research centres in Saudi Arabia, Qatar and Bahrain), many Middle Eastern universities are trying their best to increase their efficiency and effectiveness in adopting TQM principles. Data were collected from four major universities with regards to the ranking and establishment age, primarily through semi-structured interviews, which was supplemented by observations and document analysis. A framework is developed to mitigate and to address the adoption of both TQM and leadership in Saudi Arabian universities.
ISBN: 978-1-908549-11-2
Appears in Collections:Business and Management
Brunel Business School Research Papers

Files in This Item:
File Description SizeFormat 
Fulltext.pdf217.99 kBAdobe PDFView/Open

Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.