Adaptive use of task assignment models in team-based mobile business processes

Abstract

Most mobile business processes are executed under uncertain and dynamic working environments. This makes the traditional centralized approach for the management of mobile tasks inappropriate to respond to the changes in working environment quickly as collecting the changing information from geographically distributed workforces in real time is expensive if not impossible. This raises the need of a distributed approach in the management of mobile tasks. This paper proposes a distributed architecture for team-based coordination support for mobile task management. In this architecture, tasks are managed via peer-to-peer style coordination between team members who have better understanding on the changing working environment than a centralised system. The novelty of the design of the architecture is explained by applying it to a real business process in the UK.