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Title: Towards successful e-Payment systems: An empirical identification and analysis of critical factors
Authors: Bindusara, G
Hackney, RA
Keywords: e-payment systems;TAM;Online payment systems
Issue Date: 2009
Citation: European and Mediterranean Conference on Information Systems (EMCIS 2009), Izmir, Turkey, 2009
Abstract: This research aims to explore the factors relating to e-payment system to be implemented where electronic processes enable the facilitation of online transactions. A secondary analysis revealed six factors which are argued to be ‘critical’ for customer adoption of these systems. The findings were further augmented by an online survey of 155 respondents where the perceived importance of the critical factors were correlated through: security, trust, perceived advantage, assurance seals, perceived risk and usability. The results demonstrate that three of the critical factors were necessary (security, advantage, web assurance seals) and three were relatively sufficient (perceived risk, trust and usability) through customer intentions to adopt an e-payment system. The study provides a valid overall awareness that these critical factors are important in designing a successful e-payment system.
ISBN: 978-1-902316-69-7
Appears in Collections:Business and Management
Brunel Business School Research Papers

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