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Issue Date | Title | Author(s) |
---|---|---|
30-Jun-2020 | The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective | Castillo, D; Canhoto, AI; Said, E |
30-Jun-2022 | When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract | Castillo, D; Canhoto, A; Said, E |