Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/21143
Title: The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective
Authors: Castillo, D
Canhoto, AI
Said, E
Keywords: Value co-destruction;Customer resource loss;Artificial intelligence;Automated service interactions;Chatbots;Service robots;Value co-creation
Issue Date: 30-Jun-2020
Publisher: Taylor & Francis
Citation: Daniela Castillo, Ana Isabel Canhoto & Emanuel Said (2020) The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective, The Service Industries Journal,
Description: This is an Accepted Manuscript of an article published by Taylor & Francis in The Service Industries Journal on 30 Jun 2020, available online: https://doi.org/10.1080/02642069.2020.1787993.
URI: http://bura.brunel.ac.uk/handle/2438/21143
DOI: http://dx.doi.org/10.1080/02642069.2020.1787993
ISSN: 0264-2069
1743-9507
Appears in Collections:Brunel Business School Embargoed Research Papers

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