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|2008||Toward a reference process model for citizen oriented evaluation of e-Government services||Lee, H; Irani, Z; Osama, I H; Balci, A; Ozkan, S; Medeni, T D|
|2016||Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction||Weerakkody, V; Irani, Z; Lee, H; Hindi, N; Osman, I|