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https://bura.brunel.ac.uk/handle/2438/14835| Title: | Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction |
| Authors: | Weerakkody, V Irani, Z Lee, H Hindi, N Osman, I |
| Keywords: | citizens;e-government;IS success model;satisfaction;trust;United Kingdom |
| Issue Date: | 9-Aug-2016 |
| Publisher: | Taylor and Francis |
| Citation: | Weerakkody, V. et al. (2016) 'Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction', Information Systems Management, 33 (4), pp. 331–343. doi: 10.1080/10580530.2016.1220216. |
| Abstract: | Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services |
| URI: | https://bura.brunel.ac.uk/handle/2438/14835 |
| DOI: | https://doi.org/10.1080/10580530.2016.1220216 |
| ISSN: | 1058-0530 |
| Appears in Collections: | Department of Strategy, Entrepreneurship and Management Research Papers * |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| FullText.pdf | Copyright © 2016 Vishanth Weerakkody, Zahir Irani, Habin Lee, Nitham Hindi, and Ibrahim Osman This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (https://creativecommons.org/licenses/by-ncnd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. | 1.41 MB | Adobe PDF | View/Open |
This item is licensed under a Creative Commons License
