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Title: Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction
Authors: Weerakkody, V
Irani, Z
Lee, H
Hindi, N
Osman, I
Keywords: Citizens;e-government;IS success model;satisfaction;trust;United Kingdom
Issue Date: 2016
Citation: Information Systems Management, 2016, 33 (4), pp. 331 - 343
Abstract: ABSTRACT Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services
ISSN: 1058-0530
Appears in Collections:Brunel Business School Research Papers

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