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Issue Date | Title | Author(s) |
---|---|---|
30-Jun-2020 | The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective | Castillo, D; Canhoto, AI; Said, E |
28-Nov-2023 | Relationship Quality in Customer-service Robot Interactions in Industry 5.0: An Analysis of Value Recipes | Roy, SK; Singh, G; Gruner, RL; Dey, BL; Shabnam, S; Muhammad, SS; Quaddus, M |
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