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dc.contributor.authorMacredie, R-
dc.contributor.authorKim, H-
dc.contributor.authorGiacomin, J-
dc.identifier.citationInternational Journal of Human-Computer Interaction, 30 (12): 965-976, (13 October 2014)en_US
dc.description.abstractOver two billion people are using the Internet at present, assisted by the mediating activities of software agents which deal with the diversity and complexity of information. There are, however, ethical issues due to the monitoring-and-surveillance, data mining and autonomous nature of software agents. Considering the context, this study aims to comprehend stakeholders' perspectives on the social network service environment in order to identify the main considerations for the design of software agents in social network services in the near future. Twenty-one stakeholders, belonging to three key stakeholder groups, were recruited using a purposive sampling strategy for unstandardised semi-structured e-mail interviews. The interview data were analysed using a qualitative content analysis method. It was possible to identify three main considerations for the design of software agents in social network services, which were classified into the following categories: comprehensive understanding of users' perception of privacy, user type recognition algorithms for software agent development and existing software agents enhancement.en_US
dc.publisherTaylor & Francisen_US
dc.subjectEthical issueen_US
dc.subjectQualitative interviewen_US
dc.subjectSocial network serviceen_US
dc.titleA qualitative study of stakeholders' perspectives on the social network service environmenten_US
Appears in Collections:Dept of Design Research Papers

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