Browsing by Subject chatbots
Showing results 1 to 3 of 3
Issue Date | Title | Author(s) |
---|---|---|
30-Jun-2020 | The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective | Castillo, D; Canhoto, AI; Said, E |
21-Oct-2019 | Personas Design For Conversational Systems In Education | Ali Amer Jid Almahri, F; Bell, D; Arzoky, M |
30-Jun-2022 | When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract | Castillo, D; Canhoto, A; Said, E |