Please use this identifier to cite or link to this item:
Title: Paternalism and the paradox of work-life balance: Discourse and practice
Authors: Rajan-Rankin, S
Keywords: Global capitalism;Paternalism;Work-life balance;Call centres
Issue Date: 2016
Publisher: Taylor & Francis
Citation: Community Work and Family, 18, (4), 2016
Abstract: Drawing on Lewis et al’s (2007) critical treatment of ‘work-life balance’ (WLB) as a western, neo-liberal discourse with problematic assumptions of gender and culture neutrality; this study examines the ways in which WLB discourse(s) are translated and adopted within transnational call centres in India. Discursive understandings suggest that work-life balance negotiations are filtered through two dominant discourses: neo-liberalism/individualism and collectivism-paternalism. The contradictions between these discourses are explored using Critical Discourse Analysis (Fairclough, 2003) by examining qualitative interviews with 50 call centres in South India. Findings reveal that work-life balance terminology and discourses were used to describe a form of ‘global modernity’, an extension of professionalism and neoliberal working practices. On the shop floor however, organizational cultures were heavily paternalistic and the workplace was viewed as an extended family whose role was to nurture, care for, and protect workers. The westernized work-life discourse was described as an idealized norm for tidy, segmented lives, while the ‘messy’ reality of living of family and community life and blurring of boundaries could not be accounted for within this discourse. These study findings confirm the central message of Suzan Lewis’s contribution to work-life research: context matters.
ISSN: 1366-8803
Appears in Collections:Dept of Clinical Sciences Research Papers

Files in This Item:
File Description SizeFormat 
Fulltext.pdf595.35 kBAdobe PDFView/Open

Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.