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Title: Is lean service promising? A socio-technical perspective
Authors: Hadid, W
Mansouri, SA
Gallear, D
Keywords: Firm performance;Lean service technical practices;Lean service social practices;Partial least squares (PLS-SEM);Socio-technical systems theory
Issue Date: 2016
Publisher: Emerald
Citation: International Journal of Operations & Production Management, 36(6), pp. 618-642, (2016)
ISSN: 0144-3577
Appears in Collections:Brunel Business School Research Papers

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