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Title: Using social power and influence to mobilise the supply chain into knowledge sharing: a case in insurance.
Authors: Grant, S
Preston, T
Keywords: Social power and influence;Social media;Knowledge sharing;Supply chain;Reward power;Competition
Issue Date: 2018
Publisher: Elsevier
Citation: Information and Management
Abstract: The paper explores the antecedent effects of social influences arising from buyer power and supplier competition on knowledge sharing behaviours within a horizontal supply chain. A 2-year long empirical study examining web posts from a dedicated social supplier platform (SSN), together with interview and ‘conversational’ data over a similar time period was conducted within insurance claims. The findings show social power and influence play a powerful role in supporting knowledge sharing even in typically competitive supply chains where information and knowledge exchange is usually guarded.
ISSN: 0378-7206
Appears in Collections:Dept of Mechanical Aerospace and Civil Engineering Embargoed Research Papers

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