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Title: E-government evaluation: Reflections on three organisational case studies
Authors: Jones, S
Irani, Z
Sharif, A M
Keywords: e-Government Evaluation; UK Public Sector; Grounded Theory; Interpretive Case Studies
Issue Date: 2007
Publisher: IEEE
Citation: Proceedings of the 40th Hawaii International Conference on System Sciences,Hawaii, 3-6 January 2007.
Abstract: The deployment of e-Government continues at a significant cost and pace in the worldwide public sector. An important area of research is that of the evaluation of e-Government. In this paper the authors report the findings from three interpretive in-depth organisational case studies that explore e-Government evaluation within UK public sector settings. The paper elicits insights to organisational and managerial aspects with the aim of improving knowledge and understanding of e- Government evaluation. The findings that are extrapolated from the analysis of the three case studies are classified and mapped onto a tentative e-Government evaluation framework and presented in terms lessons learnt. These aim to inform theory and improve e- Government evaluation practice. The paper concludes that e-Government evaluation is an under developed area and calls for senior executives to engage more with the e- Government agenda and commission e-Government evaluation exercises to improve evaluation practice.
Appears in Collections:Business and Management
Brunel Business School Research Papers

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