E-government evaluation: Reflections on three organisational case studies

Abstract

The deployment of e-Government continues at a significant cost and pace in the worldwide public sector. An important area of research is that of the evaluation of e-Government. In this paper the authors report the findings from three interpretive in-depth organisational case studies that explore e-Government evaluation within UK public sector settings. The paper elicits insights to organisational and managerial aspects with the aim of improving knowledge and understanding of e- Government evaluation. The findings that are extrapolated from the analysis of the three case studies are classified and mapped onto a tentative e-Government evaluation framework and presented in terms lessons learnt. These aim to inform theory and improve e- Government evaluation practice. The paper concludes that e-Government evaluation is an under developed area and calls for senior executives to engage more with the e- Government agenda and commission e-Government evaluation exercises to improve evaluation practice.