Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/29526
Title: Service Oikos as a complex self-perpetuating system: a bibliometric study of service ecosystems
Authors: Nazemi, A
Zamanfashami, PR
Foroudi, P
Haghighinasab, M
Seyyedamiri, N
Zare Mehrjardy, M
Keywords: service ecosystem;intellectual structure;bibliometrics
Issue Date: 18-Jul-2024
Publisher: Emerald
Citation: Nazemi, A. et al. (2024) 'Service Oikos as a complex self-perpetuating system: a bibliometric study of service ecosystems', Journal of Strategy and Management, 0 (ahead of print), pp. 1 - 34. doi: 10.1108/JSMA-03-2023-0044.
Abstract: Purpose This study aims to address the following research questions: (1) What are the theoretical frameworks and areas of study that influence the development of service ecosystems? and (2) To what extent does a service ecosystem align with the theoretical concepts presented in other research contexts within the study areas, thereby transforming the fundamental structure of the core concept? Design/methodology/approach We conducted a bibliometric systematic literature review, analyzing 280 papers from a sample of 52 journals listed in the Association of Business Schools (ABS). The review covered the period between 2004 and 2022, and we utilized co-citation analysis, multi-dimensional scaling analysis and hierarchical cluster analysis (HCA) on a total of 2,614 citations. Findings This study employs co-citation analysis to identify the conceptual structure of the service ecosystem based on highly cited papers. Additionally, we utilize multidimensional scaling (MDS) to uncover key approaches driving service ecosystem research. Through HCA and network analysis, we examine the research scope and its development, emphasizing theory-driven approaches. By combining quantitative and qualitative analysis, we explore the interrelationships between scope, domain and evolution. This comprehensive analysis allows us to delve deeply into the study of service ecosystems. To broaden the research scope, we propose a conceptual framework for comparing the main components of a service ecosystem. The current paper clarifies the service ecosystem's intellectual structure, including service performance, humanistic approach, sustainable innovations and service reflexivity and reformation and proposes a prospective research framework for specialists and researchers by introducing a metaverse service ecosystem. Originality/value For the first time, the findings of this study shed light on processes that facilitate the flow of technologies, business models and markets through social structures, ultimately contributing to social change. In service-based systems, the development and application of a more humanistic approach within and surrounding social service ecosystems are crucial as they evolve. Therefore, adopting a dynamic and multifaceted approach offers valuable insights into the drivers of value creation.
Description: Supplementary materials are available online at: https://www.emerald.com/insight/content/doi/10.1108/JSMA-03-2023-0044/full/html#supplementary-tab .
URI: https://bura.brunel.ac.uk/handle/2438/29526
DOI: https://doi.org/10.1108/JSMA-03-2023-0044
ISSN: 1755-425X
Appears in Collections:Brunel Business School Research Papers

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