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http://bura.brunel.ac.uk/handle/2438/30301
Title: | Ethical implications of employee and customer digital footprint: SMEs perspective |
Authors: | Ayaz, O Tabaghdehi, SAH Rosli, A Tambay, P |
Keywords: | digital footprint;transparency;data privacy management;business value;social value;ethical implications;SMEs |
Issue Date: | 29-Nov-2024 |
Publisher: | Elsevier |
Citation: | Ayaz, O. et al. (2024) 'Ethical implications of employee and customer digital footprint: SMEs perspective', Journal of Business Research, 188, 115088, pp. 1 - 18. doi: 10.1016/j.jbusres.2024.115088. |
Abstract: | In a world where Small and Medium Enterprises (SMEs) increasingly leverage their Digital Footprint (DF) for business growth, ethical concerns surrounding employee and customer DF pose a significant challenge. This research investigates how SMEs can navigate this complex landscape, balancing the creation of business value with the broader social value of managing data. Drawing upon Kantian ethics, which emphasizes the duties of organizations to respect individuals’ autonomy and protect their rights, the study addresses a critical gap in understanding the ethical implications of DF for business value creation and employee experiences. Using a social constructivist approach, the research reveals the importance of DF awareness and proposes a novel conceptualization of DF as a dual entity: (i) an independent actor influencing consumer decisions and (ii) a collaborative activity within and beyond the organization. This broadens the traditional view of DF and informs a new framework for ethical DF management in SMEs. This framework emphasizes four core pillars – data transparency, data protection, data privacy, and data transformation – supported by stakeholder involvement. The study also highlights overarching factors three key actions and DF strategic implications at the end. |
Description: | Data availability: The data that has been used is confidential. |
URI: | https://bura.brunel.ac.uk/handle/2438/30301 |
DOI: | https://doi.org/10.1016/j.jbusres.2024.115088 |
ISSN: | 0148-2963 |
Appears in Collections: | Brunel Business School Research Papers |
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FullText.pdf | Copyright © 2024 The Author(s). Published by Elsevier Inc. This is an open access article under the CC BY license ( https://creativecommons.org/licenses/by/4.0/ ) | 1.68 MB | Adobe PDF | View/Open |
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