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Title: | The influence of key account management on competitive advantage and firm performance: A dynamic capability approach |
Authors: | Fakhreddin, F Foroudi, P Kooli, K |
Keywords: | key account management orientation;key account management capability;relational capability;competitive advantage;performance;B2B supplier |
Issue Date: | 13-Dec-2024 |
Publisher: | Elsevier |
Citation: | Fakhreddin, F., Foroudi, P. and Kooli, K. (2025) ‘The influence of key account management on competitive advantage and firm performance: A dynamic capability approach’, Industrial Marketing Management, 124, (January 2025), pp. 266 - 286. doi: 10.1016/j.indmarman.2024.12.002. |
Abstract: | Grounded in the dynamic capability view of the firm, the present research examines the mechanism of the influence of key account management orientation on the market and financial performance of B2B supplier firms and proposes a model of key account management orientation–organizational capabilities–competitive advantages–performance relationships. This research offers a nuanced understanding of how strategic orientation in key account management can drive sustainable competitive advantage and operational excellence. Examining the survey data of 568 B2B supplier firms based in Europe and conducting confirmatory factor analysis and covariance-based structural equation modeling through AMOS 23.0, we find that key account management orientation significantly affects relational and key account management capabilities that, in turn, result in differentiation advantage and key account management effectiveness. These competitive advantages subsequently enhance levels of market and financial performance. Moreover, the current research indicates that while formalization and innovativeness attenuate the effects of key account management orientation on relational and key account management capabilities respectively, environmental impact complements these capabilities augmenting key account management effectiveness. Moreover, in the case of managing relationships with key accounts, satisfaction is complementary to the acquired differentiation advantage, increasing levels of financial performance. |
Description: | Data availability: Data will be made available on request. |
URI: | https://bura.brunel.ac.uk/handle/2438/30353 |
DOI: | https://doi.org/10.1016/j.indmarman.2024.12.002 |
ISSN: | 0019-8501 |
Other Identifiers: | ORCiD: Farbod Fakhreddin https://orcid.org/0000-0002-6124-0564 ORCiD: Pantea Foroudi https://orcid.org/0000-0003-4000-7023 ORCiD: Kaouther Kooli https://orcid.org/0000-0002-8291-5516 |
Appears in Collections: | Brunel Business School Research Papers |
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FullText.pdf | Crown Copyright / The Authors © 2024. Published by Elsevier Inc. This is an open access article under the CC BY license (https://creativecommons.org/licenses/by/4.0/). | 1.09 MB | Adobe PDF | View/Open |
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