Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/31153
Title: A Mixed-Methods Investigation of Work Identity in Waiting Staff, and Its Impact on Turnover Intention
Authors: Jerez Jerez, MJ
Foroudi, P
Melewar, TC
Keywords: waiters;authenticity;work identity;intra-groups;interference;turnover intention
Issue Date: 29-Oct-2022
Publisher: Routledge (Taylor and Francis Group)
Citation: Jerez Jerez. M.J., Foroudi, P. and Melewar, T.C. (2024) 'A Mixed-Methods Investigation of Work Identity in Waiting Staff, and Its Impact on Turnover Intention', Journal of Quality Assurance in Hospitality and Tourism, 25 (3), pp. 570 - 595. doi: 10.1080/1528008X.2022.2135158.
Abstract: This study set out to explore the factors which influence work identity construction and turnover intention in waiters. A mixed-methods approach was used. We first conducted a qualitative study into waiters’ work identity, followed by a quantitative survey. Structural equation modeling (SEM) was used for analysis. Ability to act ‘authentically’ in the workplace, and relations with intra-group members, emerged as factors that influence work identity construction. An impact of work identity on turnover intention was confirmed. The findings have implications for strategies that could enhance work identity construction amongst waiters and tackle problematic levels of turnover in the industry.
URI: https://bura.brunel.ac.uk/handle/2438/31153
DOI: https://doi.org/10.1080/1528008X.2022.2135158
ISSN: 1528-008X
Other Identifiers: ORCiD: Maria Jesus Jerez Jerez https://orcid.org/0000-0003-0668-918X
ORCiD: Pantea Foroudi https://orcid.org/0000-0003-4000-7023
Appears in Collections:Brunel Business School Research Papers

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