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Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/33154
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dc.contributor.authorFowowe, MA-
dc.contributor.authorArogundade, KK-
dc.contributor.authorAchi, A-
dc.date.accessioned2026-04-15T11:23:32Z-
dc.date.available2026-04-15T11:23:32Z-
dc.date.issued2026-02-09-
dc.identifierORCiD: Michael Abayomi Fowowe https://orcid.org/0009-0006-3496-0597-
dc.identifierORCiD: Kayode Kingsley Arogundade https://orcid.org/0000-0001-7101-1485-
dc.identifierORCiD: Awele Achi https://orcid.org/0000-0002-5407-422X-
dc.identifier.citationFowowe, M.A., Arogundade, K.K. and Achi, A. (2026) 'Improving Employees' Perceived Quality of Service Delivery in Public Healthcare Sector: The Role of Leadership Commitment and Employee Involvement', International Journal of Public Administration, 0 (ahead of print), pp. 1–17. doi: 10.1080/01900692.2026.2621773.en-US
dc.identifier.issn0190-0692-
dc.identifier.urihttps://bura.brunel.ac.uk/handle/2438/33154-
dc.description.abstractOur study investigates the indirect effect of employee involvement in the relationship between healthcare professionals’ perception of leadership commitment and perceived quality of service delivery (PQSD) in the context of Nigerian public healthcare sector. Our study employs a quantitative methodology and uses survey data from 328 healthcare professionals (employees) working in 12 public sector healthcare organizations in Nigeria, a Sub-Saharan African context. Our finding reveals that healthcare professionals’ perception of leadership commitment positively associates (B = 0.26; p = 0.000) with PQSD. Further, we find that employee involvement serves as a positive intermediary (B = 0.24; 95% CI = [0.14, 0.34]) in the relationship between leadership commitment and PQSD. Our findings advance current understanding on how to enhance healthcare professionals’ PQSD in public healthcare sector.en_US
dc.format.extent1–17-
dc.format.mediumPrint-Electronic-
dc.languageen-USen-US
dc.language.isoenen-US
dc.publisherRoutledge (Taylor and Francis Group)en-US
dc.rightsCreative Commons Attribution-NonCommercial 4.0 International-
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/-
dc.subjectemployee involvementen-US
dc.subjectleadership commitmenten-US
dc.subjectNigeriaen-US
dc.subjectpublic healthcare sectoren-US
dc.subjectservice delivery qualityen-US
dc.titleImproving Employees' Perceived Quality of Service Delivery in Public Healthcare Sector: The Role of Leadership Commitment and Employee Involvementen-US
dc.typeArticleen-US
dc.identifier.doihttps://doi.org/10.1080/01900692.2026.2621773-
dc.relation.isPartOfInternational Journal of Public Administration-
pubs.issue0-
pubs.publication-statusPublished online-
pubs.volume00-
dc.identifier.eissn1532-4265-
dc.rights.licensehttps://creativecommons.org/licenses/by-nc/4.0/legalcode.en-
dc.rights.holderTaylor & Francis-
dc.contributor.orcidFowowe, Michael Abayomi [0009-0006-3496-0597]-
dc.contributor.orcidArogundade, Kayode Kingsley [0000-0001-7101-1485]-
dc.contributor.orcidAchi, Awele [0000-0002-5407-422X]-
Appears in Collections:Department of Strategy, Entrepreneurship and Management Embargoed Research Papers *

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