Improving Employees' Perceived Quality of Service Delivery in Public Healthcare Sector: The Role of Leadership Commitment and Employee Involvement

Abstract

Our study investigates the indirect effect of employee involvement in the relationship between healthcare professionals’ perception of leadership commitment and perceived quality of service delivery (PQSD) in the context of Nigerian public healthcare sector. Our study employs a quantitative methodology and uses survey data from 328 healthcare professionals (employees) working in 12 public sector healthcare organizations in Nigeria, a Sub-Saharan African context. Our finding reveals that healthcare professionals’ perception of leadership commitment positively associates (B = 0.26; p = 0.000) with PQSD. Further, we find that employee involvement serves as a positive intermediary (B = 0.24; 95% CI = [0.14, 0.34]) in the relationship between leadership commitment and PQSD. Our findings advance current understanding on how to enhance healthcare professionals’ PQSD in public healthcare sector.