Please use this identifier to cite or link to this item:
Title: Interviews of deshopping behaviour: An analysis of theory of planned behaviour
Authors: King, T
Dennis, C
Issue Date: 2003
Publisher: Emerald
Citation: International Journal of Retail and Distribution Management, 31 (3) 153-163
Abstract: Research reveals alarming results on the prevalence of the dishonest consumer behaviour known as deshopping. Deshopping is the “deliberate return of goods for reasons other than actual faults in the product, in its pure form premeditated prior to and during the consumption experience.” (Schmidt et al., 1999 p.2) In effect this means buying something with no intention of keeping it (Schmidt et al., 1999). The authors consider the implications of deshopping and retailers’ prevention of deshopping, exploring the research undertaken to date and the methodology for further research.
ISSN: 0959-0552
Appears in Collections:Marketing
Brunel Business School Research Papers

Files in This Item:
File Description SizeFormat 
DeshoppingTPBQualIJRDM.pdf86.28 kBAdobe PDFView/Open

Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.