Please use this identifier to cite or link to this item:
Title: Dealing with propositional ambiguity in business process improvement
Authors: van der Werf, J J
Badii, A
Martin, S
Smith, S
Sharif, A M
Keywords: Systems thinking;Total systems intervention;Business process improvement
Issue Date: 2004
Publisher: EMCIS04
Citation: Proceedings of the European and Mediterranean Conference on Information Systems, Tunisia, 25-27 July 2004
Abstract: If it is true that people express their views about organisational issues in ambiguous terms then one needs to address this ambiguity instead of the ‘problems’ to find an appropriate methodological approach to resolving or dissolving problem situations in the organisation. This paper highlights and discusses those issues, which therefore relate to ambiguityin relation to decision making tasks within organisations, and the related Soft Systems Methodology / Systems Thinking school of thought, which traditionally constrains such ambiguities. A model of these issues is presented in terms of the Business Process Improvement (BPI) task to highlight these interdependencies.
Appears in Collections:Business and Management
Brunel Business School Research Papers

Files in This Item:
File Description SizeFormat 
EMCIS04 - Ambiguity BPI camera.pdf213.79 kBAdobe PDFView/Open

Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.