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Title: Incorporating remote visits into an outpatient clinic
Authors: Eatock, J
Eldabi, T
Keywords: Hospitals;Simulation;Remote consultations;Teledermatology
Issue Date: 2009
Publisher: Palgrave Macmillan
Citation: Journal of Simulation, 3(3), 179 - 188, 2009
Abstract: Most telemedicine studies are concerned with either the technological or diagnostic comparisons, rather than assessing the impact on clinic management. This has attributed to the retrospective nature of the studies, with lack of data being the main cause for not using simulation for prospective analysis. This article demonstrates the use of simulation to assess the impact of prospective systems by utilising data generated from clinical trials. The example used here is the introduction of remote consultations into an outpatient's clinic. The article addresses the issues of using secondary data, in terms of the differences between the trial, the model and future reality. The result of running the simulation model show that exchanging the mode of service delivery does not improve patient wait times as expected, and that a protocol change in association with the introduction of remote visits is necessary to provide a substantial reduction in patient wait times.
Description: Copyright @ 2009 Operational Research Society Ltd. This is a post-peer-review, pre-copyedit version of an article published in Journal of Simulation. The definitive publisher-authenticated version Eatock and Eldabi (2009), "Incorporating remote visits into an outpatient clinic", Journal of Simulation, 3, 179–188 is available online at the link below.
ISSN: 1747-7778
Appears in Collections:Business and Management
Computer Science
Dept of Computer Science Research Papers
Brunel Business School Research Papers

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