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http://bura.brunel.ac.uk/handle/2438/22038| Title: | Mining service quality feedback from social media: A computational analytics method |
| Authors: | Lee, HJ Lee, M Lee, H Cruz, RA |
| Keywords: | design science;data mining;social perceptions;SERVQUAL;sentiment analysis;topic modelling |
| Issue Date: | 26-Jan-2021 |
| Publisher: | Elsevier |
| Citation: | Lee, H.J., Lee, M., Lee, H. and Cruz, RA. (2021) 'Mining service quality feedback from social media: A computational analytics method', Government Information Quarterly, 38 (2), 101571, pp. 1-11. doi: 10.1016/j.giq.2021.101571. |
| URI: | https://bura.brunel.ac.uk/handle/2438/22038 |
| DOI: | https://doi.org/10.1016/j.giq.2021.101571 |
| ISSN: | 0740-624X |
| Other Identifiers: | 101571 |
| Appears in Collections: | Brunel Business School Research Papers |
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|---|---|---|---|---|
| FullText.pdf | Copyright © 2021 Elsevier Ltd. All rights reserved. This is the accepted manuscript version of an article which has been published in final form at https://doi.org/10.1016/j.giq.2021.101571, archived on this repository under a Creative Commons CC BY-NC-ND attribution licence. | 519.73 kB | Adobe PDF | View/Open |
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