Please use this identifier to cite or link to this item:
http://bura.brunel.ac.uk/handle/2438/26215
Title: | The Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggression |
Authors: | Merdin-Uygur, E Ozturkcan, S |
Keywords: | service robots;customer comfort;customer aggression |
Issue Date: | 2023 |
Publisher: | Frontiers in Service |
Citation: | Merdin-Uygur, E. and Ozturkcan, S. (2023) 'The Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggression', Proceedings of Frontiers in Service Conference 2023, Maastricht, NL, 15-18 June, pp. 1-2. |
URI: | https://bura.brunel.ac.uk/handle/2438/26215 |
Other Identifiers: | ORCID iD: Dr Ezgi Merdin-Uygur https://orcid.org/0000-0002-4065-7336 |
Appears in Collections: | Brunel Business School Embargoed Research Papers |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
FullText.pdf | Embargoed until 15 June 2023 | 179.29 kB | Adobe PDF | View/Open |
Items in BURA are protected by copyright, with all rights reserved, unless otherwise indicated.