Please use this identifier to cite or link to this item: http://bura.brunel.ac.uk/handle/2438/31773
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dc.contributor.authorHings, R-
dc.contributor.authorFurmaniak, K-
dc.contributor.authorDunford, C-
dc.contributor.authorWagstaff, C-
dc.contributor.authorQuartiroli, A-
dc.date.accessioned2025-08-19T14:52:28Z-
dc.date.available2025-08-19T14:52:28Z-
dc.date.issued2025-08-30-
dc.identifierORCiD: Rebecca Hings https://orcid.org/0000-0003-2371-2070-
dc.identifierORCiD: Carolyn Dunford https://orcid.org/0000-0003-4615-4382-
dc.identifier.citationHings, R. et al. (2025) 'Exploring the emotional labour of occupational therapists when interacting with clients', British Journal of Occupational Therapy, 0 (ahead of pint), pp. 1 - 10. doi: 10.1177/03080226251363728.en_US
dc.identifier.issn0308-0226-
dc.identifier.urihttps://bura.brunel.ac.uk/handle/2438/31773-
dc.descriptionData availability statement: During the development, progress and reporting of the submitted research, Patient and Public Involvement in the research was not included at any stage of the researchen_US
dc.description.abstractIntroduction: Occupational therapy is an inherently emotional endeavour for both clients and therapists. Despite navigating diverse and challenging work environments, relatively little is known about how occupational therapists are expected to manage and express their emotions in line with job-related emotion norms. The aim of this study was to explore the emotional labour experiences of occupational therapists when interacting with clients. Method: Fourteen qualified occupational therapists (11 female and 3 male) took part in a semi-structured interview about practice-related emotion norms, emotion regulation and emotion performance demands. Data were analysed using reflexive thematic analysis. Findings: Two overarching themes captured the complexities of emotional labour when interacting with clients including (1) navigating subjective emotion norms, and, (2) negotiating authentic and inauthentic emotions to nurture the therapeutic relationship. Prioritizing client needs informed how and what emotions were expressed and regardless of the emotional labour strategies adopted, therapists strived for perceptions of sincerity in their relationships with clients. Discussion: The enactment of emotional labour when interacting with clients is critical to delivering therapy and meeting professional standards. The findings have implications for practitioners (e.g. reflective practice, self-care), managers (e.g. supervision) and organizations (e.g. support structures, education) and point to fruitful avenues for research.en_US
dc.description.sponsorshipBrunel University London, ref: Brunel Research Initiative and Enterprise Fund (BRIEF), project: Exploring the Emotional Labour of Student and Practicing Occupational Therapists in the United Kingdomen_US
dc.format.extent1 - 10-
dc.format.mediumPrint-Electronic-
dc.language.isoenen_US
dc.publisherSAGE Publicationsen_US
dc.rightsCreative Commons Attribution 4.0 International-
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/-
dc.subjectemotionsen_US
dc.subjectemotion managementen_US
dc.subjecttherapeutic relationshipen_US
dc.subjectprofessional practiceen_US
dc.titleExploring the emotional labour of occupational therapists when interacting with clientsen_US
dc.typeArticleen_US
dc.date.dateAccepted2025-07-16-
dc.identifier.doihttps://doi.org/10.1177/03080226251363728-
dc.relation.isPartOfBritish Journal of Occupational Therapy-
pubs.issue00-
pubs.publication-statusPublished online-
pubs.volume0-
dc.identifier.eissn1477-6006-
dc.rights.licensehttps://creativecommons.org/licenses/by/4.0/legalcode.en-
dcterms.dateAccepted2025-07-16-
dc.rights.holderThe Author(s)-
Appears in Collections:Dept of Life Sciences Research Papers
Dept of Health Sciences Research Papers

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