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http://bura.brunel.ac.uk/handle/2438/396
Title: | Communication issues in requirements elicitation: A content analysis of stakeholder experiences |
Authors: | Coughlan, JA Lycett, M Macredie, RD |
Keywords: | Communication;Requirements elicitation;Content analysis |
Issue Date: | 2003 |
Publisher: | Elsevier Science |
Citation: | Information and Software Technology, 45(8): 525-537, Jun 2003 |
Abstract: | The gathering of stakeholder requirements comprises an early, but continuous and highly critical stage in system development. This phase in development is subject to a large degree of error, influenced by key factors rooted in communication problems. This pilot study builds upon an existing theory-based categorisation of these problems through presentation of a four-dimensional framework on communication. Its structure is validated through a content analysis of interview data, from which themes emerge, that can be assigned to the dimensional categories, highlighting any problematic areas. The paper concludes with a discussion on the utilisation of the framework for requirements elicitation exercises. |
URI: | http://bura.brunel.ac.uk/handle/2438/396 http://www.ingentaconnect.com/content/els/09505849 |
DOI: | http://dx.doi.org/10.1016/S0950-5849(03)00032-6 |
Appears in Collections: | Computer Science Dept of Computer Science Research Papers |
Files in This Item:
File | Description | Size | Format | |
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IST_MS-02-23_post-review copy.pdf | 387.33 kB | Adobe PDF | View/Open |
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